FAQs

Frequently Asked Questions

At WinterHeatStore, we're dedicated to providing you with the best heating solutions. Our FAQs section is here to answer any questions you may have about our products, shipping, returns, and more. We strive to make your shopping experience smooth and hassle-free, ensuring you find the perfect heater for your needs.

How to connect the heater with the APP?

1. launch Dreo and sign in or create an account by following in-app instructions. Enable Bluetooth on your mobile device and plug in your heater.
2. Hold the Fan Angle button for 5s to start WiFi connection settings. The WiFi icon will keep ﬂashing when pairing.
3. Tap + Add Device and select Wall-mounted Heater.
4. Follow in-app instructions to complete the WiFi connection.
5. You’re now ready to control the appliance on your app

What can I do if the heater is tripping during use?

1. The power exceeds the home circuit load. Please unplug other high power appliances and try again
2. If it is tripping due to product short circuit, replacement should be arranged

Why is there no air coming out ?

1. Re-plug the power cord or test it with another socket
2. Press the power button/remote control to power on
3. Check the air inlet/outlet and see if there is any obstacles and abnormal deformations.

Cleaning and Maintenance

It is recommended that the heater be cleaned at least one time during the operating season and before off-season storage in order to provide the optimum level of performance
Always disconnect the appliance from the mains by switching it off and removing the plug from the power outlet before cleaning
• Turn the heater OFF, unplug it and wait for the heater to cool down
• Use only a soft cloth to gently wipe the outer surfaces of the heater clean
• Do not use any cleaning agents or detergents
• Never immerse the heater in water and never allow water to drip into the motor housing. Be sure not to wet the Heating Element and the switches
• Do not allow water to run into the interior of the heater as this could result in a fire or electric shock hazard
• For storage, you may leave the heater covered to protect it from dust. Store it in a cool, dry location and arrange the cable away from traffic areas so that it will not be tripped over or damaged